A Grocery Chain Brings Back Human Social Interaction

A Grocery Chain Brings Back Human Social Interaction

Shoppers have long been told of the advantages of self-checkout. It is supposed to help them avoid lines and make purchasing faster and more convenient. For decades, retailers have installed scanning machines everywhere to get everyone on board with automation. Now, retailers are feeling the backlash of consumers who have had enough … Read more

Human Touch or iTouch

Human Touch or iTouch 4

“What would you think if a robot showed up with your food?” This is the question I asked Ross and Kelly, a young couple in a Newark, New Jersey airport restaurant. “Oh, interesting,” answered an intrigued Kelly. “No thanks,” disagreed Ross, “you would miss the human touch.” Not the best way to … Read more