Some people think of the new automated economy in terrifying and mechanical terms. In such a vision, machines reign supreme as they work tirelessly, silently and efficiently to maximize production and replace humans. Increasing automation will soon put tens of millions out of work and change lives for the worst. Indeed, people … Read more
Self-service is often presented as the best of all buying options because it allows individuals to get the exact product they want quickly without interference from others. This increasingly means interfacing with some kind of efficient machine. People think that by making purchases “easier,” the buying experience is enriched. However, there is … Read more
“What would you think if a robot showed up with your food?” This is the question I asked Ross and Kelly, a young couple in a Newark, New Jersey airport restaurant. “Oh, interesting,” answered an intrigued Kelly. “No thanks,” disagreed Ross, “you would miss the human touch.” Not the best way to … Read more