General Returns Policy
You may return new, unopened items sold and fulfilled by TFP.org within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
Damaged goods can be replaced or refunded as desired.
Receiving a Refund
We will request a refund after we receive and process your return.
This time period includes:
- 5 to 10 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
If the return item is not refunded to your account within 4 weeks from the day we received your return, please contact us for help at (888) 317-5571.
How Refunds are Issued
If you paid by … Your refund will go to … … after your return is processed
Credit card Credit card 5-7 business days
Money order A check will be issued to sender Up to 13 business days
Pay Pal Pay Pal 5-7 business days