Human Touch or iTouch

“What would you think if a robot showed up with your food?” This is the question I asked Ross and Kelly, a young couple in a Newark, New Jersey airport restaurant. “Oh, interesting,” answered an intrigued Kelly. “No thanks,” disagreed … Continue reading

Cobbler Shop Economics

I had just bought a pair of shoes at a large shoe outlet and within six months the heels were completely worn down. I lost the receipt and probably would have had a little trouble getting a new pair. So … Continue reading